1. Introduction
CRCM360 LLC (“CRCM360,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
CRCM360 LLC provides medical billing, revenue cycle management, provider credentialing, insurance enrollment, medical coding, administrative support, and related services to healthcare providers and organizations.
This Privacy Policy explains what personal information we collect, how we use it, how we disclose and protect it, and the choices available to you when you visit our website at https://crcm360.com, contact our team, request our services, or communicate with us through email, telephone, or text messages.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy, subject to any consent or notice required by applicable law.
2. Information We Collect
CRCM360 LLC may collect the following categories of personal information, depending on how you interact with our website and services.
A. Personal and Contact Information
We may collect:
- Full name
- Email address
- Telephone number and mobile phone number
- Mailing address
- Contact details provided through website forms
- Other information you voluntarily provide when communicating with us
B. Business and Professional Information
We may collect:
- Healthcare practice or business name
- Job title and professional role
- Business contact information
- Professional qualifications and credentialing information
- Information about services requested
- Information necessary to establish and maintain a business relationship
C. Communication Information
We may collect:
- Emails, telephone communications, and messages sent to us
- Customer inquiries and support requests
- SMS communications and messaging preferences
- Records of consent to receive text messages
- Records of requests to stop receiving messages
D. Website and Technical Information
When you visit our website, we may collect technical information such as:
- Internet Protocol (IP) address
- Browser type and version
- Device and operating system information
- Pages visited and interactions with our website
- Website traffic and usage information
- Cookie and similar technology data, where applicable
E. Billing and Transaction Information
Where applicable, we may collect business billing details, invoice records, payment status, and transaction information needed to manage our business relationships.
F. Healthcare-Related Information
In connection with contracted services, CRCM360 LLC may handle healthcare-related information, including protected health information (PHI), when authorized and necessary to provide services to healthcare clients.
Such information is handled according to applicable privacy and security laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable, and relevant contractual obligations.
Please do not submit sensitive medical information through a general website contact form unless the form is specifically designed and authorized for that purpose.
3. How We Collect Information
We may collect personal information through the following methods:
- Directly from you: When you submit a website form, request a quote, contact our team, or provide information voluntarily.
- Business communications: When you communicate with us through telephone calls, email, SMS, or other authorized communication channels.
- Client relationships: During onboarding, service delivery, account management, and contract administration.
- Website technologies: Through cookies, server logs, analytics tools, or similar technologies, where applicable.
- Authorized business sources: From healthcare clients, business partners, or other sources when permitted by law and necessary to provide our services.
We collect information for legitimate business purposes and in accordance with applicable legal requirements.
4. How We Use Personal Information
CRCM360 LLC may use personal information for the following purposes:
- To respond to questions, inquiries, and requests for information.
- To provide medical billing, revenue cycle management, credentialing, and other requested services.
- To communicate with current and prospective clients.
- To manage client onboarding, service requests, appointments, and scheduling.
- To send authorized service-related SMS messages and other business communications.
- To provide customer support and respond to complaints.
- To manage billing, invoices, transactions, and business records.
- To maintain communication preferences and consent records.
- To operate, maintain, and improve our website and services.
- To protect our website, systems, and business operations.
- To detect and prevent fraud, misuse, or unauthorized access.
- To comply with applicable laws, regulations, and contractual obligations.
We do not use personal information for purposes incompatible with the purposes described in this policy unless permitted by law or with appropriate notice or consent.
5. SMS Text Messaging and Mobile Information Privacy
CRCM360 LLC may use SMS text messaging to communicate with individuals who provide their mobile phone numbers and consent to receive applicable messages.
Depending on the messaging program and the consent provided, messages may include responses to business inquiries, customer support, service-related updates, appointment scheduling, and other authorized business communications.
A. SMS Consent
We collect SMS consent when an individual voluntarily opts in through an applicable website form or another authorized consent method.
Consent records may include the mobile phone number, the consent status, the date and method of opt-in, and relevant records necessary to demonstrate and administer consent.
By opting in, you agree to receive the categories of messages identified in the applicable consent disclosure. Message frequency may vary. Message and data rates may apply.
Consent to receive SMS messages is not a condition of purchasing any goods or services from CRCM360 LLC.
B. Use of Mobile Information
We use mobile phone numbers and SMS consent information to:
- Send the text messages authorized by the individual.
- Respond to inquiries and requests for assistance.
- Provide applicable service-related updates.
- Maintain consent and communication preference records.
- Process opt-out requests and prevent further unauthorized messaging.
- Meet applicable legal and recordkeeping requirements.
C. Mobile Information Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
CRCM360 LLC does not sell, rent, or share mobile opt-in data or SMS consent records with third parties or affiliates for their own marketing or promotional purposes.
We may use authorized technology providers, messaging platforms, and service providers to deliver messages and operate our communications systems. These providers may process information only as necessary to perform services on our behalf and subject to applicable restrictions. They are not authorized to use SMS opt-in data or consent for their own marketing purposes.
D. Opting Out of Text Messages
You may opt out of receiving SMS messages at any time by replying STOP to a message from CRCM360 LLC.
After your opt-out request is processed, we will stop sending messages covered by that opt-out, except for communications permitted by applicable law or necessary to confirm your request.
You may receive a final confirmation message acknowledging your opt-out, where supported by the messaging program.
E. SMS Assistance
For assistance with SMS messages, reply HELP to a message from CRCM360 LLC or contact us at info@crcm360.com.
Message frequency may vary. Message and data rates may apply. Mobile carriers are not responsible for delayed or undelivered messages.
6. How We Share Personal Information
CRCM360 LLC does not sell personal information to third parties for monetary consideration.
We may disclose personal information in the following circumstances:
A. Service Providers
We may share necessary information with authorized service providers that help us operate our website, provide business software, process transactions, manage communications, or deliver contracted services.
These providers are permitted to use the information only as necessary to perform their services, subject to applicable contractual and legal safeguards.
B. Healthcare Clients and Authorized Partners
When necessary to provide contracted healthcare administrative services, we may process or disclose relevant information to authorized healthcare clients, business partners, or other parties as permitted by applicable law and our contractual obligations.
C. Legal and Regulatory Requirements
We may disclose information when required by law, regulation, court order, or valid legal process, or when necessary to comply with applicable legal obligations.
D. Security and Protection
We may disclose information when reasonably necessary to investigate suspected fraud, enforce our agreements, protect our legal rights, or safeguard our clients, employees, systems, and business operations.
E. Business Transfers
Personal information may be transferred as part of a merger, acquisition, restructuring, or sale of business assets, subject to applicable privacy requirements.
SMS opt-in data and consent are excluded from the general sharing categories above and will not be shared with third parties or affiliates for their own marketing or promotional purposes.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support functionality, understand website usage, maintain security, and improve user experience.
These technologies may collect technical information, including browser details, device information, and interactions with website pages.
You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required by law, we will provide appropriate notices and obtain necessary consent.
8. Data Security
CRCM360 LLC uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Depending on the information and services involved, these measures may include access restrictions, account controls, security procedures, appropriate vendor safeguards, and confidentiality obligations.
Where applicable, healthcare-related information is handled in accordance with relevant legal requirements and contractual security obligations.
No method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations.
Retention periods depend on the type of information, the purpose for which it was collected, and applicable legal requirements.
We may retain SMS consent and opt-out records as necessary to document consent, honor communication preferences, prevent unwanted messaging, and meet applicable recordkeeping obligations.
When information is no longer required, we take reasonable steps to delete it, securely dispose of it, or anonymize it, subject to applicable legal requirements.
10. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of personal information, subject to legal exceptions.
- Object to or request restrictions on certain processing activities.
- Withdraw consent where processing is based on consent.
- Opt out of SMS communications.
- Submit a privacy-related complaint to an appropriate authority.
To exercise an applicable privacy right, contact us using the information provided in the Contact Us section.
We may need to verify your identity before responding to certain requests. We will handle requests in accordance with applicable legal requirements.
11. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
Those websites may have separate privacy policies and data-handling practices. CRCM360 LLC is not responsible for the privacy practices of websites that we do not operate.
We encourage you to review the privacy policies of third-party websites before providing personal information to them.
12. Children’s Privacy
Our website and business services are primarily intended for businesses, healthcare professionals, and adults.
We do not knowingly collect personal information online from children under 13 without legally required authorization. If you believe a child has provided personal information to us inappropriately, contact us so that we can review the matter and take appropriate action.
13. Changes to This Privacy Policy
CRCM360 LLC may update this Privacy Policy from time to time to reflect changes in our business practices, services, technologies, or legal obligations.
When we make changes, we will update the “Last Updated” date at the top of this page and publish the revised policy on our website.
We encourage you to review this page periodically to remain informed about our privacy practices.
Privacy Policy CRCM360 LLC
CRCM360 LLC collects personal information, including names, email addresses, telephone numbers, mobile phone numbers, business contact details, professional information, and service inquiry details. We collect this information through website forms, emails, telephone calls, client onboarding, and other business communications.
CRCM360 LLC uses personal information to respond to inquiries, provide medical billing and revenue cycle management services, communicate with clients and prospective clients, manage service requests, send authorized text messages, maintain business records, and improve our services.
SMS Opt-In Data and Consent
CRCM360 LLC collects mobile phone numbers and SMS opt-in data when individuals voluntarily consent to receive text messages. We use this information only to administer our messaging program, send authorized messages, maintain consent records, and honor opt-out requests.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Authorized messaging service providers may process information as necessary to deliver messages on our behalf. They are not authorized to use SMS opt-in data or consent for their own marketing or promotional purposes.
Company Identification
The company responsible for this Privacy Policy is CRCM360 LLC. Our website is https://crcm360.com.
14. Contact Us
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about our handling of personal information, please contact us:
CRCM360 LLC
Address: 1500 N Grant St, Ste R, Denver, CO 80203, United States
Phone: +1 (720) 912-3928
Email: info@crcm360.com
Website: https://crcm360.com
We will review privacy-related inquiries and respond as appropriate under applicable law.
© 2026 CRCM360 LLC. All rights reserved.